FAQ – Montessori Mission

Frequently Asked Questions

Find quick answers to your questions, and if you have any other inquiries or concerns, please reach out to our support team

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Last updated: January 11, 2024

1. What is your return policy?

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2. What is your delivery times?

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3. Do you offer warranties?

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4. How can I track my order?

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5. Do you ship internationally?

1. What is your return policy?

At Montessori Mission, we want to ensure your complete satisfaction with your purchase. If you need to return an item, we're here to help.

Please review our return policy below, and feel free to contact us through email at support@montessorimission.com or via live chat with any questions or concerns.

45-Day Return Period: You have 45 days from the date of receiving your item to request a return. Please allow 3 business days for your refund to be initiated after the return has been approved.

‍Eligibility for Return: To be eligible for a return, your item must meet the following criteria:
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- It must be in the same condition as when you received it.
- The item must be unworn or unused.
- It should be returned with all original tags.
- It must be in its original packaging.
- You will need to provide the receipt or proof of purchase.

2. What are your shipping & delivery times?

Quick Shipping with Montessori Mission: At Montessori Mission, we are dedicated to providing you with an exceptional customer experience, including fast and reliable shipping. We currently offer shipping services exclusively within the United States. We have partnered with well-known carriers, such as USPS and UPS, to ensure your orders are delivered promptly.

‍Shipping Charges: United States: $4.99 Shipping Fee, Free Shipping On $50+!

‍Handling Time: Our standard handling time is 1-2 business days. Orders are processed from Monday to Friday. Please note that orders placed before 1 PM PST will be prepared within this time frame. Orders received after the 1 PM PST cutoff will be processed on the following business day.

‍Shipping Duration: United States: You can expect your package to arrive within 3-5 business days. While we are committed to meeting the mentioned delivery timeframes, unforeseen circumstances like adverse weather conditions or potential carrier delays may affect delivery speed. Please rest assured that in such situations, we will work closely with our shipping partners to resolve any issues and ensure the prompt arrival of your order.

3. Do you offer warranties on your products?

At Montessori Mission were committed to ensuring the quality and longevity of our products. We offer a standard manufacturer's warranty on all items, providing coverage for defects in materials or workmanship.

Additionally, select products come with an extended 2-year warranty for added peace of mind. If you encounter any issues with your purchase within the warranty period, please contact our dedicated support team for assistance. We're here to ensure that you have a positive experience with our products and are happy to help resolve any concerns you may have.

4. How can I track my order?

Tracking Your Order: Once your order is processed and shipped from Montessori Mission, you will receive a tracking number via email. This tracking number allows you to monitor the status of your package as it makes its way to you. To track your order, simply click on the tracking link provided in the email or enter the tracking number directly on our website's order tracking page.

If you have any questions or need assistance with tracking your order, our friendly customer support team is available to help. We're dedicated to ensuring a smooth delivery experience and are here to address any inquiries you may have along the way.

5. Do you ship internationally?

International Shipping Information: At Montessori Mission, we currently focus on shipping within the United States and do not offer international shipping options at this time. We apologize for any inconvenience this may cause. Our goal is to ensure a seamless shopping experience for all customers, and we are continually exploring ways to expand our shipping capabilities to serve a broader audience in the future.

If you have specific inquiries about shipping to international destinations, please reach out to our customer support team, and we will do our best to assist you with alternative solutions or recommendations. Your satisfaction is important to us, and we appreciate your understanding as we work towards enhancing our shipping services.